Such service shortfalls are truly not the norm and we have escalated this feedback to our security, facilities and hotel operations leadership teams on property. Utilizing the information you provided within your review - our committed guest experience team was able to locate your reservation details. As a family friendly Hotel & Casino, we take these incidents very seriously. Please accept our sincerest apologies for the many unanticipated frustrations you encountered during this visit. ![]() Our teams at Luxor are dedicated to making sure our valued guests like yourself, are warmly welcomed, well served, and truly appreciated. Ward We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards.
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